Annotation Tools enable our RCA Experts and clients to draw, highlight or type on each other's screens. Our clients can see exactly how to resolve issues, greatly improving customer satisfaction and reducing remote viewing handling times.

Application Sharing is the ability not just to display your computer screen to one or more RCA Experts but to also enable remote control accessibility; enabling utilization of applications as if our RCA Experts were actually at your facility.

Diagnostic Testing enables our RCA Experts to access specific system information on your PC or MAC. Remote diagnostic testing is capable of gathering vital information about your computer environment, including operating system details; total and available memory; disk space; applications and services currently running; and more. Our RCA Experts can also gather additional custom system or application information specific to your practice, digital configuration and support needs.

Dual File Transfers refers to the movement of one or more files from your computer to the RCA Expert's remote viewing location as well as from the RCA Expert's remote viewing location to your computer. It enables both sides to instantly exchange files, folders or a combination of both. The RCA Expert can also apply patches or send URLs and updates to your computer or even receive log files.

Multi-Session allows each of our RCA Experts to engage in up to eight simultaneous remote sessions. This means while one client based computer may be receiving the latest software upload and another is running a remote diagnostic scan you can receive our RCA Expert's full attention without having to wait.

Reboot/Reconnect enables our RCA Experts to remotely restart your computer and reconnect to the support session in progress without disturbing your staff by requesting they stop what they do to manually restart and reconnect it for us.

Run as a Service is a default setting of the remote viewing software to run as a service on your computer. Running as a service allows this software to safely and securely run beyond the basic application level to more easily support our clients by allowing our RCA Experts to send Ctrl-Alt-Del reboot commands, switch usernames and prevent your session from timing out. This feature is key for radiologists who may experience issues regarding patient data transfer due to a lock up of your computer after your hours of operation. Our RCA Experts can safely and securely reboot your computer enabling your radiologist to continue performing their diagnostic responsibilities without requiring you to inconveniently visit your facility after hours to reboot your computer manually. In addition to this, Run as a Service will not violate or circumvent the security model on your computer.

Screen sharing is the technologically-empowered ability to transmit the contents of your desktop to one or more RCA Experts' remote viewing locations. This enables our RCA Experts to display your desktop at their remote viewing locations.

Team Collaboration allows our RCA Experts to invite additional RCA Experts to collaborate in a single session to help resolve issues faster, perform multiple tasks simultaneously and facilitate greater customer service.

Unattended Support allows our RCA Experts to connect to your computer without you needing to be present. This tool is incredibly useful for software upgrades enabling our RCA Experts to upgrade your software after your hours of operation. You can then return to your practice with fully functional and updated software, without losing critical time from your practice to maintain your digital investment.

State of the art security features including 128-bit end-to-end Advanced Encryption Standard (AES) and Secure Sockets Layer (SSL) encryption to ensure that the data exchanged in all RCA sessions is completely secure.

Our clients are always in control of a RCA session. RCA is 100% permission based; the client can see at all times what is being done to his/her system and can end the session at any time. Plus, the client always has overriding mouse and keyboard control throughout an RCA session.

Integrity protection mechanisms in RCA are designed to ensure a high degree of data and service integrity, working independently of any integrity controls that may already exist on your computer and internal data systems. This means that security is implemented using the highest technologies remotely during an RCA session even if your computer does not have these technologies installed.

All RCA session data is compressed using proprietary lossless compression techniques and protected using HMAC-SHA1 message authentication codes.

Access to RCA is protected by a strong and encrypted password and a unique user login ID. RCA Experts must be pre-approved and set up by an administrator before they can access client computers. Authentication is continually monitored to ensure the highest levels of authentication are implemented and continually utilized.

All network traffic is protected and encrypted using both Secure Sockets Layer (SSL) and a secondary layer of 128-bit Advanced Encryption Standard (AES) encryption. After a session ends, no RCA software is left on the client computer.

All sensitive chat, session, file transfer and service control data transmitted across the network is protected using AES (FIPS 197) in counter mode. A unique 128-bit AES encryption key is generated at the start of each RCA session.

RCA's software provider has achieved SiteSecure Certification from the Cybertrust Corporation. This industry-standard certification was conferred after a series of evaluations were performed on the network's architecture, devices, configuration and policies. Each of these areas was measured against potential threats to critical systems and data across major areas of risk such as electronic threats, malicious code, downtime, privacy, physical security and human factors. The results determined that the network provides superior protection against threats to critical systems and data.

The healthcare industry has benefited greatly from the ability to receive remote viewing support. However, since the computers being serviced often contain confidential patient data, many remote-support products inadvertently put patient privacy at risk, especially when the data is sent or made accessible over unsecured networks such as the Internet.

For this reason, the Health Insurance Portability and Accountability Act (HIPAA) calls for privacy and security standards that protect the confidentiality and integrity of patient health information. Specifically, if you transmit patient data across the Internet, remote viewing software and security architecture must provide end-to-end encryption so the data cannot be intercepted by anyone other than the intended recipient. In addition, the remote-support product and network must provide access control to allow viewing only by authorized people.

Every business that is part of the U.S. healthcare industry needs to comply with the federal standards regulating patient information. In addition to protecting worker health insurance coverage, HIPAA sets forth standards for protecting the integrity, confidentiality and availability of electronic health information. RCA is a HIPAA compliant remote support solution that meets or exceeds federal guidelines. A Walsh Imaging is the only digital x-ray support provider who provides its clients with HIPAA compliant remote viewing accessibility using the highest and most secure form of data transmission and viewing technologies on the market today.

Data centers are protected with continuous intrusion detection and are SiteSecure Certified, ensuring the security of your systems and data when using RCA.